{"id":1986,"date":"2022-06-23T10:35:53","date_gmt":"2022-06-23T10:35:53","guid":{"rendered":"https:\/\/web.ibercra.com\/?page_id=1986"},"modified":"2022-06-24T08:05:25","modified_gmt":"2022-06-24T08:05:25","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/web.ibercra.com\/en\/services\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"
[vc_section full_width=”stretch_row” pix_bg_grdient=”bg-gradient-dark” fade_in_opacity=”pix-opacity-9″ pix_over_visibility=”” bottom_divider_select=”15″ fade_in_intro=”1607″ el_class=”seccabecera”][vc_row pix_particles_check=””][vc_column]

CUSTOMER <\/span><\/span> SERVICE <\/span><\/span> <\/h2><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” pix_over_visibility=”” bottom_divider_select=”15″ el_class=”secprincipal”][vc_row pix_particles_check=””][vc_column]

The <\/span><\/span> customer <\/span><\/span> is <\/span><\/span> the <\/span><\/span> fundamental <\/span><\/span> part <\/span><\/span> of <\/span><\/span> the <\/span><\/span> companies <\/span><\/span> that <\/span><\/span> collaborate <\/span><\/span> with <\/span><\/span> Ibercra. <\/span><\/span> <\/h1><\/div>[vc_column_text]\r\n

One of the main difficulties for most security companies is to be able to attend to the customer in a personalised way with a 24\/7 service. At Ibercra, we have solved this in a very efficient way thanks to our own 24\/7 telephone service system for installers.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row pix_particles_check=””][vc_column]

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<\/div><\/span><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” pix_over_visibility=”” bottom_divider_select=”8″ b_1_color=”#253745″ b_2_color=”#bac0c4″ b_3_color=”#ffffff” t_divider_in_front=”true” el_class=”secdestacado”][vc_row full_width=”stretch_row” t_divider_in_front=”true” pix_particles_check=”” css=”.vc_custom_1625645686681{margin-top: -25px !important;margin-bottom: 30px !important;}”][vc_column][vc_separator color=”custom” border_width=”2″ el_width=”10″ animation=”fade-in-down” accent_color=”#f3653a”]

Ibercra <\/span><\/span> manages <\/span><\/span> your <\/span><\/span> customers' <\/span><\/span> calls <\/span><\/span> out <\/span><\/span> of <\/span><\/span> hours <\/span><\/span> in <\/span><\/span> a <\/span><\/span> personalised <\/span><\/span> way, <\/span><\/span> increasing <\/span><\/span> its <\/span><\/span> presence <\/span><\/span> in <\/span><\/span> front <\/span><\/span> of <\/span><\/span> the <\/span><\/span> customer <\/span><\/span> and <\/span><\/span> transmitting <\/span><\/span> an <\/span><\/span> image <\/span><\/span> of <\/span><\/span> strength <\/span><\/span> to <\/span><\/span> the <\/span><\/span> company. <\/span><\/span> <\/h2><\/div><\/div>[vc_separator color=”custom” border_width=”2″ el_width=”10″ animation=”fade-in-up” accent_color=”#f3653a”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” pix_over_visibility=”” bottom_divider_select=”8″ b_2_color=”#bac0c4″ b_3_color=”#253745″ css=”.vc_custom_1625727213987{background-color: #253745 !important;}” el_class=”secazul”][vc_row content_placement=”middle” pix_particles_check=””][vc_column width=”1\/3″ css=”.vc_custom_1626165136451{padding-right: 7% !important;padding-left: 7% !important;}”]

24\/7 <\/span><\/span> service <\/span><\/span> benefits. <\/span><\/span> <\/h2><\/div><\/div>[vc_column_text]\r\n

All the information collected is channelled to your organisation in an orderly and immediate manner, giving you the possibility to respond quickly and efficiently to any circumstance that may arise.<\/span><\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

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Immediate response<\/h4>
For many customers, an immediate response that does not provide a solution is preferable to a two or three day later answer that solves the problem.<\/div><\/div><\/div><\/div>
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User satisfaction<\/h4>
Overall improvement in user satisfaction by providing timely and quick solutions to specific problems.<\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=”1\/3″]
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Company commitment to service<\/h4>
From the user’s point of view, a very convenient service that improves their assessment of the services received.<\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section pix_over_visibility=”” el_class=”secrelacionados”][vc_row pix_particles_check=””][vc_column css=”.vc_custom_1625671718919{margin-top: -35px !important;}”]

Personalised <\/span><\/span> services <\/span><\/span> of <\/span><\/span> the <\/span><\/span> highest <\/span><\/span> quality <\/span><\/span> and <\/span><\/span> customer <\/span><\/span> care. <\/span><\/span> <\/h2><\/div><\/div>
<\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” pix_particles_check=””][vc_column width=”1\/2″ css=”.vc_custom_1635845507386{padding-top: 100px !important;padding-bottom: 100px !important;background-image: url(https:\/\/web.ibercra.com\/wp-content\/uploads\/2021\/11\/miniatura_protocoloseg.jpg?id=1617) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]

SECURITY PROTOCOLS<\/a><\/span><\/span><\/h4><\/div>[\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1635845516874{padding-top: 100px !important;padding-bottom: 100px !important;background-image: url(https:\/\/web.ibercra.com\/wp-content\/uploads\/2021\/11\/miniatura_iberdesk.jpg?id=1616) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]

IBERDESK<\/a><\/span><\/span><\/h4><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/div>","protected":false},"excerpt":{"rendered":"[vc_section full_width=”stretch_row” pix_bg_grdient=”bg-gradient-dark” fade_in_opacity=”pix-opacity-9″ pix_over_visibility=”” bottom_divider_select=”15″ fade_in_intro=”1607″ el_class=”seccabecera”][vc_row pix_particles_check=””][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” pix_over_visibility=”” bottom_divider_select=”15″ el_class=”secprincipal”][vc_row pix_particles_check=””][vc_column][vc_column_text] One of the main difficulties for most security companies is to be able to attend to the customer in a personalised way with a 24\/7 service….","protected":false},"author":3,"featured_media":0,"parent":1941,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1986","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Service - Ibercra<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/web.ibercra.com\/en\/services\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service - 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