One of the main difficulties for most security companies is to be able to attend to the customer in a personalised way with a 24/7 service. At Ibercra, we have solved this in a very efficient way thanks to our own 24/7 telephone service system for installers.
All the information collected is channelled to your organisation in an orderly and immediate manner, giving you the possibility to respond quickly and efficiently to any circumstance that may arise.
Immediate response
For many customers, an immediate response that does not provide a solution is preferable to a two or three day later answer that solves the problem.
User satisfaction
Overall improvement in user satisfaction by providing timely and quick solutions to specific problems.
Company commitment to service
From the user’s point of view, a very convenient service that improves their assessment of the services received.